BOOKING CONDITIONS

No deposit is necessary for an individual that books our full day, two, or three day treks. We require a 20% deposit for any multi-day group bookings and all ten day bookings. These bookings are accepted by Western Ranges Horsetreks (the operator) upon the payment of a deposit.
 
Payment in full is required on the morning of departure at the trekking centre for all treks departing from the Baton valley. We have no credit card facilities & the closest bank is an hours drive away so please come prepared! Payment in full is required no later than 21 days before departure of our ten day trek which departs from Top House, St Arnaud.

CANCELLATIONS

There is a NZ$50 administration fee on  cancellations of our muliday treks
 
A refund of monies paid less the administration fee is available on the following basis. If notice is received :
60 -30 days prior to trek departure - 70% refund
30 -10 days prior to trek departure - 50% refund
Within 10 days of departure - No refund
 
Once a trek has departed no portion of the payment is refundable in  the event of an individual being unable to proceed further, for whatever reason
 
As we are not a GST registered business there is no GST payable by clients.

CHANGES OR CANCELLATIONS BY US

If we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control we offer a full refund of all monies paid. If it is necessary to make significant change or cancel before departure, we will advise you as soon as possible. We regret we cannot pay any costs or expenses or losses you may incur as a result of any change or cancellation.

RESPONSIBILITIES

Clients bookings are  accepted on the understanding that they appreciate the possible risks inherent in adventure travel specifically on and around horses, and that they undertake our tours at their own volition.                                         
The operator places extreme importance on  the safety of its clients. However it is important that clients realise that they are responsible for making themselves aware of the risks involved and are responsible for making their decisions accordingly. Clients agree to accept the authority and decisions of the operators employees, tour leaders and agents whilst on tour with the operator. If in the opinion of such a person the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of the tour the client may be excluded from all or part of the tour.
 
The operator reserves the right to alter any itinerary at any time.
 
The client acknowledges and accepts that although the operator does hold various insurances this booking condition states that the client must assume he/she is not covered by any insurance policy the operator may hold, including all liability insurance for death, injury, damage or any other loss.
The operator advises clients to obtain adequate medical / travel insurance
The client when signing the registration form (which incorporates these terms) on the day of departure confirms that he/she is fully aware of and accepts these conditions. Parent or legal guardian must sign for anyone under 18 years of age.